Amal Al Rayan
P A R T N E R S H I P S & P A R T N E R R E L A T I O N S S P E C I A L I S T G 2 B
Profile summary
With sixteen years of professional experience under my belt, I am a seasoned expert who has mastered the art of engaging education and meticulous statistical analysis. My journey began as a Traffic Awareness Lecturer in Dubai, where I effectively communicated with a broad audience that included students, government employees, and private sector workers. Transitioning into a Statistician role, I became instrumental in orchestrating relationship management programs, working closely with ten key driving licensing service providers in the region. My analytical acumen was crucial in assessing service quality, leveraging ten specific KPIs to ensure compliance with established standards. Known for my unwavering commitment to excellence and my ability to cultivate robust stakeholder relationships, I am poised to bring my diverse skill set and proven track record to your esteemed team.
Career highlights
Awarded certificate in 2023 for the Excellece Performance: Awarded the 2023 Excellence in Performance Certificate for proposing a performance evaluation program for 25 driver training and testing branches in Dubai, aligned with the 7-star rating system and the top 10 key performance indicators under the Service Level Agreement.
Key skills
Professional experience
1.General coordinator with private sector investors as representatives and providers of driver training and testing services in the Emirate of Dubai. 2. Analyzing and handling customer complaints through various communication channels to enhance their satisfaction levels. 3. Reviewing and approving marketing campaign materials and content from service providers, including the terms and conditions of those materials. 4. Evaluating the performance of service providers based on approved indicators using the 7-star rating system.
- General coordinator with private sector investors as representatives and providers of driver training and testing services in the Emirate of Dubai.
- Analyzing and handling customer complaints through various communication channels to enhance their satisfaction levels.
- Reviewing and approving marketing campaign materials and content from service providers, including the terms and conditions of those materials.
- Evaluating the performance of service providers based on approved indicators using the 7-star rating system.
1.Conduct workshops on traffic rules and safe driving practices. 2.Assess community traffic safety needs through surveys and data analysis. 3.Create educational materials like brochures, posters, and digital content. 4.Collaborate with local authorities to promote traffic awareness campaigns. 5.Monitor and evaluate the effectiveness of traffic safety programs.
- Conduct workshops on traffic rules and safe driving practices.
- Assess community traffic safety needs through surveys and data analysis.
- Create educational materials like brochures, posters, and digital content.
- Collaborate with local authorities to promote traffic awareness campaigns.
- Monitor and evaluate the effectiveness of traffic safety programs.